![]() ![]() Why doesn't my audio work during On-Demand Assist sessions?Īudio is not available during On-Demand Assist. Why can’t I hear audio on my phone or tablet?Īudio when connecting either from or to mobile phones and tablets is not yet supported. On the Viewer, there is a mute/unmute setting to tick.Īudio is not yet supported on servers running MacOS. The audio permissions can be controlled per connected user account via the Server options page. (You can also set audio on a per-user basis.) ![]() On the Server, you can allow connected Viewer users to hear audio using “Global Permissions” in Options > Users & Permissions. The audio feature can be controlled from both the Server and the Viewer and must be activated on both for sound to work. How do I turn the audio feature on or off? Make sure you have the updated version of the Server and Viewer installed and a plan that includes audio, and you should be good to go. This should be present by default on most recent Ubuntu, RHEL and CentOS systems. On Linux systems, the pulseaudio package must be installed in order to use the remote audio feature. If you are using direct connectivity via a router then you may need to add the appropriate port forwarding rules to allow UDP connections as well as TCP. The audio feature will only work when you’re using High-Speed-Streaming (RFB protocol version 6). Audio is available for users who have Windows and Linux servers. The audio icon will appear in all supported versions of the Viewer (although it will be greyed-out when the audio feature is not available). Why isn’t the audio icon appearing in the Viewer toolbar? Now, in addition to seeing what is displayed on the Viewer and controlling the remote computer as though you were sitting in front of it, you can also hear what is playing on its speakers. Frequently asked questions What can and can’t I do with audio?Īudio allows the user to play audio on the Server and hear it on the Viewer. ![]()
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